Privacy Policy

🔒 Your Privacy Matters

At iKan, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data when you use our mental health services.

📝 Information We Collect

Personal Information

Information you provide directly, including name, email, and assessment responses when you create an account or use our services.

Usage Information

Automatically collected data about your platform interactions, session duration, and device information to improve our services.

Analytics

We use Google Analytics to understand which parts of iKAN people use, so we can improve them. It records the type of screen you opened — for example an assessment screen or a programme day — never which assessment, which result, or which programme. Your answers, scores, journal entries and anything you write are never sent to Google. You can block analytics with your browser's or phone's tracking controls without affecting how iKAN works.

Health Data

Mental health assessment responses and mood tracking data, which receive the highest level of protection.

🎯 How We Use Your Information

• ✓ Provide personalized mental health support and recommendations
• ✓ Improve our services and develop new features
• ✓ Ensure platform security and prevent fraud
• ✗ We never sell your personal data to third parties

🛡️ Data Security & Protection

Encryption

Your data is sent over an encrypted connection and stored in an encrypted, access-controlled database.

Access Control

Access to production data is restricted to authorised team members.

Ongoing Review

We review our security configuration on an ongoing basis and act on advisories from our infrastructure provider.

Data Minimization

We collect only the data necessary to provide our services effectively.

⚖️ Your Rights

You have full control over your data. You can access, update, or delete your personal information at any time through your account settings.

• • Request a copy of your data
• • Correct inaccurate information
• • Delete your account and associated data
• • Opt out of non-essential communications

📞 Questions? We're Here to Help

If you have any questions about this Privacy Policy or how we handle your data, our privacy team is ready to assist you.

Email: privacy@ikanhealth.in Response within 24 hours