FAQs & Help Center

iKan is a mental health progressive web app (PWA) that provides access to professional consultants, self-guided programs, mood journaling, and clinically validated assessments — all in one place. Our goal is to make mental wellness accessible, private, and stigma-free.

No. iKan is a complement to professional care, not a replacement. Our Equip programs, mood tracking, and resources are designed to support your wellbeing between sessions or as a first step.

iKan combines self-paced CBT-based programs, professional consultations, mood journaling, and a resource library into a single platform. We follow "Calm Tech" design principles.

Tap "Get Started" on the homepage, enter your name, email, and a secure password. Your account will be confirmed automatically.

Browsing resources, assessments, and our library is free. Individual Equip programs and professional consultations are paid services.

Yes. Public pages like Resources, Assessments, Equip listings, and informational content are accessible without an account.

Navigate to your Account page. You can update your name, phone number, bio, date of birth, gender, location, and emergency contact details.

Go to Account → Security section. You can change your password by entering your current and new password.

Yes. Under Account → Data & Privacy, you can export all your data as a JSON file. You can also permanently delete your account.

We accept all major credit and debit cards, UPI, and net banking through our secure Razorpay integration.

Go to Account → Payment History to see a complete record of your transactions.

We offer refunds on a case-by-case basis. Contact our support team within 7 days of purchase.

Navigate to the Consultation page, browse our verified professionals by category, and select a time slot.

Yes. Equip programs are structured into daily modules you can complete at your own pace.

We offer assessments for anxiety (GAD-7), depression, stress, well-being, and more.

The Mood Journal lets you log your mood daily with a rating, emotions, energy level, and free-text reflections.

Your data is treated as highly sensitive. It is sent over an encrypted connection and stored in an access-controlled database, and we never share it with third parties.

Call your local emergency services (112) or the iCALL Psychosocial Helpline at 9152987821.

All consultants on iKan are licensed professionals. We verify their credentials and experience before they join.